SUMMARY: Losing your credit or debit card is stressful and can feel like quite the hassle. Let us help you make the process easier with these helpful tips!
Lost debit card?
If you've lost your debit card, you'll need to call the Lost or Stolen Card Hotline available 24/7 at (800) 839-1154.
Lost credit card?
For a lost credit card, please call Vantiv at (800) 442-4757.
Do you suspect fraud?
If you suspect your card has been stolen and used by an unauthorized user, there are a few more steps to complete.
Compromised Debit Card?
If your TDECU VISA® Debit Card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud to us.
By taking the steps to report the fraud, we can begin working to restore your finances.
Complete a Fraud Affidavit online or by visiting a Member Center or by calling Member Care at 800-839-1154.
Upon completion and submission of the form, you will receive a copy of your electronically signed debit card fraud affidavit via email.
A TDECU representative will contact you within 10 business days to finalize your fraud claim.
You may also complete a fraud affidavit by calling Member Care at
(800) 839-1154, by visiting any Member Center or by writing to TDECU.
Compromised Credit Card?
If your TDECU credit card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud.
To report fraud on a TDECU credit card, please contact:
Cardmember Services: (800) 449-7728
For more help, we have created a handy self-service guide that can provide you with answers on common questions regarding your credit/debits accounts. Check out the self-service guide today!
You can also contact us if you need any more help!