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Who’s calling? What to know about phone number spoofing.

    

SUMMARY: 3 ways to protect yourself from callers using spoofed phone numbers.

TDECU-Security-Awareness-Communications-September

Caller ID can be a great tool – but unfortunately it doesn’t always tell you who’s really calling.

Phone number spoofing technology gives scam artists the ability to disguise the true call source by masking the real phone number with one the fraudster chooses. The scam artist deliberately makes it appear that they are calling from a known TDECU phone number in order to trick you into thinking the call is from a trusted source. The scam can be convincing, giving criminals the credibility they need to get you to provide account credentials over the phone.

But even with the rise of phone number spoofing, you can keep your private information protected. Here are a few tips to help:

  • Screen all calls. Allow all unsolicited calls to go to voicemail – even one from TDECU or any financial institution. Identity thieves typically won’t leave a message. If it’s important for TDECU to reach you, we will be sure to leave a voicemail. If you do receive a voicemail asking for a return call, be sure to call a phone number you can verify.
  • Be cautious. If you’re pressured for information immediately, consider that a red flag and end the call. High pressure tactics are a common method to get past your initial objections. Scare tactics such as threats of financial loss are also a common strategy employed by scam artists.
  • Remember our policy. TDECU will not call and ask for personally identifiable information. If you do receive a call from someone who claims to be from TDECU, and this person asks for your information (such as account numbers, Social Security numbers, mother’s maiden name, passwords or other identifying information), hang up and call the TDECU number listed on our website or on your account statement. Never give out personal information to unknown callers.

With these guidelines in mind, you can handle any phone call with confidence.

Questions? Give us a call at (800) 839-1154. For more ways to stay safe online, visit our Security and Fraud Center.

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